Privacy and Data Protection

POWERWELL SERVICE CENTRE PTE LTD. (hereinafter referred to as "POWERWELL", "we" or "us") recognises that you care about how the information we collect about you is used and shared. This Privacy Policy outlines the information collection, use and sharing practices of POWERWELL, including any other web sites, products, services or mobile applications operated by us.

BY ACCESSING AND USING THIS WEB SITE, AND/OR PROVIDING YOUR PERSONAL INFORMATION AND DATA TO ANY OTHER WEB SITES, PRODUCTS, SERVICES OR MOBILE APPLICATIONS OPERATED BY US, YOU CONSENT TO THIS PRIVACY POLICY AND THE PURPOSES FOR WHICH INFORMATION ABOUT YOU IS COLLECTED, USED OR DISCLOSED AS INDICATED HEREIN.

IF YOU DO NOT CONSENT OR DO NOT AGREE TO OUR PRIVACY POLICY, PLEASE DO NOT PROCEED FURTHER AND DO NOT PROVIDE ANY PERSONAL INFORMATION OR DATA.

What information about you is collected and stored?

Information you give us. The personal information that you enter on this Web Site such as your name, date of birth, gender, telephone numbers, postal and electronic mail addresses, password, billing and delivery addresses, payment information, banking and/or credit card details etc. are collected and stored by us. All of this data is characterized by the fact that you have provided this information yourself. We use this information for the purposes described in this Privacy Policy. Please contact us if you object to further processing of your personal data or wish for your information to be removed from our database.

Information automatically collected. In order to analyse and improve powerwellsc.com and your shopping experience, we automatically receive and store certain types of information whenever you visit this Web Site. For example, we collect your Internet Protocol (IP) address, browser information and reference site domain name every time you visit this Web Site. We also collect information regarding customer traffic patterns and site usage.

Information collected using cookies. Also, like many other Web Sites, we use "cookies", which are files stored in your computer or mobile device by your web browser while browsing powerwellsc.com. We use cookies to allow you to: navigate across pages of this Web Site efficiently; remember your preferences; and to help us recognize you and generally improve your browsing experience when shopping with us.

Information from other sources. We may also collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database.

Use of information

We use the personal information we collect from you for the following purposes​​

  1. To process your orders, contact you concerning the status of a spare part enquiry, answer any of your questions, or otherwise contact you when necessary;

  2. To contact you about upcoming sales, promotions, and product information;

  3. To invite you to participate in contests and other promotions;

  4. To help us learn more about our site visitors and customers and to improve their shopping experience and our business;

  5. To personalise web content and advertising based on your characteristics or preferences

  6. To address problems with the Web Site, our business or our products and services and to protect the security of the Web Site and our business;

  7. To contact you about upcoming promotions and offers from our partners;

  8. To invite you to participate in market research and surveys; and

  9. To otherwise to promote our Web Site and our businesses.

With whom do we share information?

We do not share with others any personal information that you provide to us through this Web Site, except as described below.

Third party services. We may engage third parties to perform services in connection with the operation of our business. We may provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform. Examples of these services include marketing and promotional material distribution, email messaging services, delivery services, handling of payment transactions, solvency check, address check, web site evaluation, data storage, data analysis and, where applicable, data cleansing or disposal.

Where required by law or necessary. We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of POWERWELL or any of our affiliates, business partners, customers or others.

Marketing partners. We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Web Site during a specific time period. This information generally is shared in an aggregated form.

External links

Our Web Site, including any other web sites, products, services or mobile applications operated by us may, from time to time, contain links to external web sites. We recommend that you read the privacy policies of these external sites, as we are not responsible for the policies or content of such sites.

What steps are taken to keep personal information secure?

We make a strong commitment to keeping your personal information secure. We use various security measures, including encryption and authentication tools to protect the personal information received from you. However, please note that no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

Transfer of personal information overseas

As the Internet is a global environment, collecting and processing personal information may involve the transmission of this data internationally, including outside the country where you are located. If you are located in a country with data protection law or privacy law, we may transfer your personal information to countries that may not guarantee the same level of protection for personal information as the one in which you reside. By giving your personal information to us or communicating electronically with us, you therefore acknowledge and agree to these transfers and for your personal information to be processed in this way.

Remarketing

We use Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, may show our ads on sites across the Internet. To achieve this, POWERWELL and third-party vendors, including Google, use first-party cookies and third-party cookies together to inform, optimize, and serve ads based on your past visits to our website.

Visitors can opt out of Google's use of cookies by visiting Google's Ads Settings.

Privacy policy changes

From time to time, we may make changes to the Privacy Policy. This may be in relation to changes in the law, best practice or changes in our services. In this respect, we reserve the right to change this Privacy Policy at any time. Updated versions will be posted here.

Questions about our privacy policy

If you have any questions or concerns related to this Privacy Policy and/or our practices, or a complaint or dispute, please email us or write to the following contact address stated below to our attention.

Email: ask@powerwellsc.com

Powerwell Service Centre Pte Ltd

Opening Hours

With effect from14th September 2020

Monday, Wednesday & Fridays**             : 08:30am - 05:30pm

Tuesday & Thursday**                                : 08:30am - 07:00pm 

Saturday , Sundays & Public holidays       : Closed  

w

** No repairs from 12:00pm to 01:00pm

4012 Ang Mo Kio Avenue 10

#01-02 Techplace 1

Singapore 569628

Tel: +65 6452 1770

Fax: +65 6452 1760

Whatsapp: +65 9170 7600

Contact Us

© 2018 by Powerwell Service Centre.